IT Service Desk Analyst

A prestigious multinational corporation is seeking a dedicated IT Service Desk Analyst to join its Cork office. The ideal candidate will have a strong background in IT support, excellent communication skills, and a commitment to delivering outstanding customer service.

Responsibilities:

• Serve as the first point of contact for IT support queries, providing efficient and effective solutions to end-users.
• Diagnose and resolve hardware, software, and network issues for desktop and laptop systems.
• Assist with the installation, configuration, and troubleshooting of IT equipment, including desktops, laptops, printers, and mobile devices.
• Escalate complex issues to the appropriate IT teams while ensuring timely resolution.
• Document all support activities, incidents, and resolutions in the IT ticketing system.
• Participate in the creation and maintenance of IT support documentation and knowledge base articles.

Requirements:

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience.
• Minimum of 2 years of experience in an IT support or service desk role.
• Proficiency in Windows and Mac operating systems.
• Experience with Active Directory, Office 365, and IT service management tools.
• ITIL Foundation certification or equivalent experience.
• Familiarity with remote support tools and techniques.

If you're keen to make a meaningful difference and find this role intriguing, or if you're open to exploring other IT support positions, please reach out to Jamie McCaul at Reperio Human Capital to start a conversation today.

Reperio Human Capital acts as an Employment Agency and an Employment Business.