Technical Support Analyst

Our client in Limerick is seeking a Technical Support Analyst to provide outstanding IT support services. This role requires a proactive and customer-focused individual to handle various technical issues, ensuring smooth IT operations for end-users.

Responsibilities:

• Provide first and second-level support for desktops, laptops, and peripherals.
• Troubleshoot and resolve issues with software applications and operating systems.
• Assist with the setup, configuration, and maintenance of IT equipment.
• Document incidents and resolutions in the ticketing system.
• Provide guidance and support during the onboarding and offboarding of employees.

Requirements:

• Minimum of 4 years of experience in an IT support role.
• Proficiency with Windows and Mac operating systems.
• Experience with Active Directory and Office 365 administration.
• Strong problem-solving skills and attention to detail.
• Excellent communication skills, both written and verbal.

If you're keen to make a meaningful difference and find this role intriguing, or if you're open to exploring other IT support positions, please reach out to Jamie McCaul at Reperio Human Capital to start a conversation today.

Reperio Human Capital acts as an Employment Agency and an Employment Business.