Salary €50-60k
Location Dublin, Republic of Ireland
Type Permanent
Start ASAP
Level 3 IT Support Engineer
101944
Desired skills:
IT Support, Level 3, Azure, VMware, PowerShell
Hybrid
We are seeking to hire a Level 3 IT Support Engineer on behalf of our Dublin-based client, an MSP that provides IT services for various businesses across Ireland. This position involves resolving complex technical issues and providing advanced technical support to end-users.
Duties:
- Resolving complex technical tickets escalated from Level 1 and Level 2 IT Support Engineers
- Providing expert-level troubleshooting for hardware, software and network-related problems
- Performing route cause analysis on critical incidents and recommending long-term solutions
- Managing and maintaining IT infrastructure, including servers and cloud services
- Leading and participating in various types of IT projects
- Developing and enforcing security policies and procedures to protect company data and systems
- Guiding and mentoring less-experienced engineers
Requirements:
- 5+ years of experience in a relative IT Support or Systems Administration role
- Strong experience with Windows servers
- Proven experience of managing IT systems and infrastructure
- Strong knowledge of networking concepts including TCP/IP, DNS, DHCP, VLANs and VPNs, as well as routers, switches and firewalls
- Expertise with virtualisation technologies (VMware, Hyper-V) and Microsoft Azure
- Strong understanding of IT Security principles and practices
- Proficiency with PowerShell scripting
- Certifications such as Microsoft Azure AZ-900, VMware VCP7: Desktop and Mobility, ITIL and CCNA are highly desirable
If you're interested in this position, apply through the link provided or send your CV to o.campbell@reperiohc.com
Reperio Human Capital acts as an Employment Agency and an Employment Business.