IT Support Specialist Contract
104217
Desired skills:
IT Support, Level 2/3 Support, Windows, Active Directory, Office 365
Hybrid
We are looking for an experienced IT Support Specialist with 3+ years of hands-on experience to join our client's team in Galway. This role requires a dynamic professional who can troubleshoot complex issues, provide high-level support, and maintain optimal system performance. You will be responsible for ensuring seamless operations across multiple client environments.
Responsibilities:
- Provide Level 2 and 3 support for desktop, laptop, and mobile devices, including troubleshooting and configuration.
- Manage user accounts and permissions in Active Directory and Office 365.
- Assist with the deployment and maintenance of software applications and updates.
- Resolve complex technical issues escalated from Level 1 support and document solutions.
- Collaborate with IT teams to maintain network security and manage VPNs.
- Monitor system performance and proactively address potential issues.
- Support remote users and provide onsite assistance when required.
Requirements:
- 3+ years of experience in IT support, with strong expertise in troubleshooting Windows OS and Office 365.
- Proficient in managing Active Directory and Group Policies.
- Experience with VPN configuration and network security practices.
- Ability to handle complex technical issues and provide clear, concise documentation.
- Strong communication skills, both written and verbal.
- Ability to work independently and as part of a team in a fast-paced environment.
- Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar are a plus.
If you're an IT Support Specialist ready to take on new challenges, or if you're exploring other IT support opportunities, please contact Jamie McCaul at Reperio Human Capital to begin a discussion today.
Reperio Human Capital acts as an Employment Agency and an Employment Business.
