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Salary €280-300
Location Dublin, Republic of Ireland
Type Contract
Start ASAP

Level 3 IT Support Engineer

104466

Desired skills:
Level 3 Support, Windows Server, Active Directory, Network Troubleshooting, VMware

Hybrid

We are seeking an experienced Level 3 IT Support Engineer to join our client's team in Dublin. In this role, you will be responsible for resolving complex technical issues, supporting a diverse technology stack, and mentoring junior engineers. This is an excellent opportunity for someone with strong problem solving skills and a passion for IT support to work in a dynamic and fast-paced environment.

IT Support Engineer Responsibilities:

  • Provide Level 3 support for complex technical issues across various platforms.
  • Troubleshoot and resolve escalated issues involving servers, networking, and end-user devices.
  • Manage and support Active Directory, Office 365, and Windows Server environments.
  • Collaborate with the IT team to implement and improve support processes.
  • Document solutions and share knowledge with the wider IT team.
  • Mentor and guide Level 1 and Level 2 support engineers.

Requirements:

  • 5+ years of experience in IT support roles, with at least 2 years in a Level 3 support capacity.
  • Strong experience with Windows Server, Active Directory, and Office 365.
  • Proficient in network troubleshooting (DNS, DHCP, TCP/IP).
  • Experience with virtualization technologies (e.g., VMware, HyperV).
  • Relevant certifications such as MCSE, MCSA, or ITIL.
  • Excellent communication and documentation skills.

If you're eager to take on a challenging role in IT support or explore other opportunities, please reach out to Jamie McCaul at Reperio Human Capital to start a conversation today.

 

Reperio Human Capital acts as an Employment Agency and an Employment Business.

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Jamie McCaul is recruiting for this role.
Get in touch with Jamie McCaul for more information: +353 (0)1 588 3908