IT Engineer (Level 2)

Hybrid

We are seeking to hire an experienced Level 2 Engineer on behalf of our client in Dublin.

This role will involve troubleshooting and managing Level 2 IT Support tickets and resolving issues for your clients. You will work on physical and virtual client and server devices, and troubleshoot applications and on-premises/Cloud servers, while deploying IT solutions.

IT Engineer Duties:

• Managing and resolving tickets and service requests designated to you by the Helpdesk Manager
• Acting as the escalation point-of-contact for Level 2 IT Support tickets
• Deploying, migrating and documenting IT solutions for your client base
• Introducing and suggesting new technologies to the management team
• Overseeing, training and mentoring the activities of the Level 1 Support team

Requirements:

• A minimum of 3 years experience with Office 365 Administration, including M365 tenancy portal, Exchange administration, SharePoint administration and MS Azure Portal
• Experience with firewall deployment (preferably SonicWall) and network troubleshooting
• Experience with Intune management and deployment
• Strong experience with MS Windows Server 2016 and above
• Ideally, you will have certifications including MCSA/MCSE, CCNA, AZ-104, MS 102 and CompTIA Network+, or other relevant certifications

If you're interested in this position, apply through the link provided or send your CV to o.campbell@reperiohc.com

Reperio Human Capital acts as an Employment Agency and an Employment Business.