IT Support Specialist

We are seeking a dedicated IT Support Specialist to join our client's team in Dublin. This role requires hands-on experience in managing IT support tasks and ensuring smooth operations for end users. The ideal candidate will have strong troubleshooting skills and a commitment to delivering excellent customer service.

Responsibilities:

• Provide Level 1 and Level 2 support to end users, resolving hardware, software, and network issues.
• Manage and resolve IT support tickets within defined SLAs.
• Install, configure, and maintain desktop and laptop hardware, as well as related software.
• Assist in user account management, including onboarding and offboarding processes.
• Support mobile device management and ensure the security of all connected devices.
• Document issues and resolutions to maintain a comprehensive knowledge base.

Requirements:

• 6+ years of experience in IT support roles.
• Proficient in troubleshooting Windows OS, Microsoft Office Suite, and basic networking issues.
• Experience with Active Directory, Office 365, and remote support tools.
• Strong communication skills, both written and verbal.
• Ability to work independently and manage multiple tasks simultaneously.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator) are preferred.

If you're ready to take on a dynamic IT support role and make a difference, or if you're open to exploring other IT opportunities, please reach out to Jamie McCaul at Reperio Human Capital to start a conversation today.

Reperio Human Capital acts as an Employment Agency and an Employment Business.