VP of Customer Services Delivery

My client, an innovator in the Banking and Payments space, is looking for a VP of Customer Services Delivery. The successful candidate will play a pivotal role in shaping their customer services delivery process and practice. This will involve ensuring that the team is equipped to deliver market-leading support and project delivery to meet customer's needs and generate commercial success.

Responsibilities:

• Lead professional services/customer support teams to deliver to client expectations
• Be actively involved in the hiring, mentoring, and management of teams, and implementing a culture of excellence
• Produce strategy reports and forecasts to deliver insights that drive future business decisions
• Develop and refine processes to promote consistent and reliable results across all projects
• Lead training initiatives, provide mentoring, and coach team members in line with their career development, including selection of KPI's to measure progress and drive continuous development of the team

Experience Required:

• Extensive Service Delivery background with a focus on operational excellence
• Strong Stakeholder Management skillset and communication style
• Track record of leading and mentoring multi-discipline teams, managing performance and development using KPIs to track progress
• Technical background before moving into delivery-focused roles
• Experience in best practices and industry tools for service delivery operations, with a focus on continuous development and process improvement

If you are interested in this position, please click apply. 

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