Senior IT Support Engineer

Hybrid

A client of mine is seeking a Senior IT Support Engineer to join their team in Galway. This role will focus on providing Level 2 and Level 3 support while also taking part in key infrastructure projects. The ideal candidate will have experience in a Microsoft-centric environment and be comfortable handling escalated issues.

Responsibilities:

• Provide Level 2 and 3 support across Windows and Microsoft 365 environments.
• Troubleshoot and resolve advanced hardware, software, and networking issues.
• Manage user accounts, permissions, and group policies in Active Directory.
• Assist with the implementation and support of Azure-based services.
• Collaborate with other teams on escalated issues and system improvements.

Requirements:

• 5+ years of experience in IT support, focusing on Microsoft and Windows environments.
• Strong knowledge of Active Directory, Office 365, and networking protocols (DNS, DHCP, TCP/IP).
• Experience with Microsoft Azure and cloud services is a plus.
• Proficiency in troubleshooting complex technical issues and managing escalated tickets.
• Relevant certifications such as Microsoft Certified: Azure Administrator or CompTIA Network+ are desirable

If you're a Senior IT Support Engineer looking for a hybrid role in Galway or if you're open to exploring other opportunities, please contact Jamie McCaul at Reperio Human Capital to start a conversation today.

Reperio Human Capital acts as an Employment Agency and an Employment Business.