IT Support Technician

Hybrid

A client of mine is looking for an IT Support Technician to provide Level 2 support in a fast-paced environment. You will handle troubleshooting, system maintenance, and support for a Windows-based infrastructure. The role involves working on both daily IT issues and assisting with key IT projects.

Responsibilities:

• Provide Level 2 technical support for Windows desktops, laptops, and mobile devices.
• Manage user accounts and permissions in Active Directory and Office 365.
• Troubleshoot hardware, software, and network-related issues.
• Support Microsoft 365 services, including Outlook, Teams, and SharePoint.
• Document and resolve support tickets, ensuring timely updates and solutions.
• Assist in IT infrastructure projects, including system upgrades and migrations.
• Provide remote and on-site support as needed.

Requirements:

• 3+ years of experience in IT support, with expertise in Windows environments.
• Experience with Office 365 and Active Directory management.
• Basic networking knowledge (DNS, DHCP, TCP/IP).
• Strong troubleshooting skills and attention to detail.
• Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or equivalent are a plus.

If you're an IT Support Technician looking for a role in a hybrid setting with project involvement, or if you're open to exploring other opportunities, please contact Jamie McCaul at Reperio Human Capital to start a conversation today.

Reperio Human Capital acts as an Employment Agency and an Employment Business.