Head of Delivery

My client is an innovator in the Banking and Payments space. They are currently looking for a Head of Customer Services Delivery. The successful candidate will play a pivotal role in shaping their customer services delivery process and practice. They will also ensure that the team is equipped to deliver market-leading support and project delivery, to meet customer's needs and generate commercial success.

Responsibilities:

• Lead professional services/customer support teams to deliver to client expectations
• Be involved in the hiring, mentoring, and management of teams, while implementing a culture of excellence
• Produce strategy reports and forecasts to deliver insights that drive future business decisions
• Develop and refine processes to promote consistent and reliable results across all projects
• Lead training initiatives, provide mentoring, and coach team members in line with their career development

Experience Required:

• Service Delivery background with a focus on operational excellence
• Stakeholder Management skillset and communication style
• Track record of leading and mentoring multi-discipline teams, managing performance and development using KPI's to track progress
• Technical background before moving into Delivery-focused roles
• Experience of best practices and industry tools for service delivery operations, with a focus on continuous development and process improvement

If you are interested in this position, please apply below. 

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