Senior IT Support Specialist

Our client is seeking an experienced Senior IT Support Specialist to join their team in Dublin. This role involves delivering Level 2 and 3 support, troubleshooting technical issues, and managing network and cloud-based services in an onsite environment. You'll be responsible for supporting business-critical IT systems and working closely with internal teams to enhance IT infrastructure.

Responsibilities:

• Provide Level 2 and 3 support for Windows environments, including managing Active Directory and Office 365
• Troubleshoot hardware, software, and network issues, escalating to relevant teams when needed
• Configure and maintain cloud-based services, particularly Azure
• Support and maintain networking and security infrastructure, including firewalls and VPNs
• Create and maintain accurate documentation of technical procedures and solutions

Requirements:

• 5+ years experience in IT support, with a strong focus on Windows and Microsoft environments
• Advanced knowledge of Active Directory, Office 365, and networking protocols (DNS, DHCP, TCP/IP)
• Experience with Azure, including user and service management
• Knowledge of PowerShell scripting for task automation
• Previous experience with network security, including firewalls and VPNs

If you're a Senior IT Support Specialist looking for an onsite role, with exposure to advanced systems and infrastructure projects or if you're open to exploring other opportunities, please contact Jamie McCaul at Reperio Human Capital to start a conversation today (details below). 

Reperio Human Capital acts as an Employment Agency and an Employment Business.