IT Support Technician

Our client is searching for an IT Support Technician to join their Dublin team. In this role, you'll provide Level 2 support across a range of Windows and Microsoft environments, troubleshoot technical issues, and contribute to system maintenance tasks.

Responsibilities:

• Provide Level 2 support for Windows and Office 365 environments, including user management in Active Directory
• Troubleshoot hardware and software issues across desktops, laptops, and mobile devices
• Support network connectivity issues and assist with firewall and VPN troubleshooting
• Document and track support tickets, ensuring timely resolution of issues
• Collaborate on system upgrades and software deployment projects

Requirements:

• 3+ years experience in IT support, with a focus on Windows and Office 365
• Familiarity with Active Directory and networking fundamentals (DNS, DHCP, TCP/IP)
• Experience with ticketing systems and troubleshooting hardware/software issues
• Certifications like CompTIA A+ or Microsoft 365 Certified: Modern Desktop Administrator is preferred

If you're an IT Support Technician interested in a role with hybrid flexibility and involvement in varied support tasks. Or, if you're open to other opportunities, please contact Jamie McCaul at Reperio Human Capital to start a conversation today (details below).

Reperio Human Capital acts as an Employment Agency and an Employment Business.