IT Support Engineer

Our client is seeking an experienced IT Support Engineer to join their team in Dublin. This role will focus on providing advanced Level 2 and Level 3 support across a variety of Windows and Microsoft 365 technologies, as well as assisting with complex technical projects and system improvements.

Responsibilities:

• Provide Level 2 and Level 3 support for Windows environments, including advanced troubleshooting and system management in Active Directory and Office 365
• Diagnose and resolve hardware, software, and networking issues, working closely with internal teams on escalated cases
• Assist with the configuration, deployment, and maintenance of Microsoft 365, Azure, and other cloud-based services
• Lead and participate in IT infrastructure projects, including system upgrades and software deployments
• Document technical solutions, maintain knowledge bases, and provide training for junior staff
• Collaborate with other IT teams to identify opportunities for improvements and automation

Requirements:

• 5+ years experience in IT support, with strong expertise in Windows and Microsoft environments
• Advanced proficiency in Active Directory, Office 365, Microsoft Azure, and PowerShell scripting
• Experience working with network security technologies and troubleshooting complex network issues
• Strong communication skills and the ability to lead technical discussions
• Relevant certifications such as Microsoft Certified: Azure Administrator or CompTIA Network+ are highly desirable

If you're an experienced IT Support Engineer seeking a hybrid role with project involvement in Dublin, or if you're interested in exploring other opportunities, please contact Jamie McCaul at Reperio Human Capital to start a conversation today (details below).

Reperio Human Capital acts as an Employment Agency and an Employment Business.