Senior IT Support Engineer

Hybrid

A client of mine is seeking a Senior IT Support Engineer to join their team in Dublin. This role focuses on delivering advanced technical support, mentoring junior staff, and contributing to key infrastructure projects. The ideal candidate will have a strong background in Windows and Microsoft technologies, along with a proven ability to handle complex technical challenges.

Responsibilities:

• Provide Level 2 and Level 3 support for Windows and Microsoft environments, including Active Directory and Office 365.
• Troubleshoot advanced hardware, software, and network issues, ensuring timely resolution.
• Lead the configuration and deployment of Microsoft 365 and Azure services.
• Collaborate on infrastructure projects, including upgrades, migrations, and system implementations.
• Mentor junior team members, offering guidance and training on technical processes.
• Maintain accurate documentation of support tickets, resolutions, and project updates.
• Ensure system security by managing firewalls, VPNs, and other security protocols.

Requirements:

• 5+ years of experience in IT support, with a strong focus on Windows and Microsoft environments.
• Expertise in Active Directory, Office 365, and Azure.
• Proficiency in networking protocols (DNS, DHCP, TCP/IP) and security tools (firewalls, VPNs).
• Experience with scripting tools such as PowerShell.
• Relevant certifications such as Microsoft Certified: Azure Administrator or CompTIA Network+ are highly desirable.
• Excellent problem-solving and leadership skills.
• Ability to work in a hybrid setup, balancing on-site and remote responsibilities effectively.

If you're a Senior IT Support Engineer seeking an opportunity to take ownership of complex technical challenges and lead by example, or if you're open to exploring other opportunities, please contact Jamie McCaul at Reperio Human Capital to start a conversation today.

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